Job Description

Job Description and Duties

The California Student Aid Commission (CSAC) is seeking a Chief Information Officer. In this role, the Chief of the Information Technology Services Division (ITSD) is part of the Executive Management Team and plans, organizes, directs, and manages all activities and commitments for the CSAC’s Information Technology (IT) programs. This includes formulating, evaluating, and implementing all CSAC’s IT programs, policies, and procedures in order to carry out the mission and goals of the CSAC. The IT Division Chief provides a high degree of expertise in developing and implementing major new programs and related policies for the State by providing technical guidance to legislative staff, Commission members, Governor’s Office staff, advisory committees, higher education segments, and Executive Staff of CSAC.

What you’ll do:

• Provide vision, leadership, and technical direction for the development of the Commission and Statewide Information Technology (IT) applications.
• Work in collaboration with other CSAC directors, identifies and prioritizes technology initiatives in support of the mission and programs of the Commission.
• Plans, organize, direct, and manage all activities and commitments for the CSAC’s IT programs.
• Provide a high degree of expertise in developing and implementing major new programs and related policies for the State by providing technical guidance to legislative staff, Commission members, Governor’s Office staff, advisory committees, higher education segments, and Executive Staff of the Commission.
• Ensure the Commission’s technology systems adequately and appropriately support current and future business needs by continually developing and maintaining its information technology systems for customers and stakeholders.
• Direct and manage the managers and staff of approximately six IT teams including System Requirements & Testing, Application Services, Service Management & Support Services, the Enterprise Services/Configuration Management section, and the Information Security Office as well as the GDSM coordination of contracted staff. Directs and manages the underlying administrative business needs for the IT Division and adheres to all applicable State laws, rules, regulations and requirements for the Commission and the State.
• Directly manage and is responsible for carrying out all phases of the GDSM to its completion.
• Represent the Commission before public hearings and meetings with other state or federal agencies or public groups regarding program policies, programs, and activities. Act as key advisor to the Executive Officer and Chief Deputy Director on policy decisions effecting CSAC’s IT projects and systems.

You will find additional information about the job in the .

Working Conditions

• Exposure to computer screens and other basic office equipment.
• Work in a climate-controlled office environment, open office space with artifical lighting.
• Attend meetings in designated conference rooms and be willing to travel to off-site locations.
• Capability to work remotely.
• This position may be eligible for hybrid telework. The amount of hybrid telework is at the discretion of the Department and based on the CSAC’s current telework policy. While the CSAC supports hybrid telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department. The selected candidate may be required to conduct business travel on behalf of the Department or commute to the headquarters location. Business travel reimbursements consider an employee’s designated Headquarters Location, primary residence, and may be subject to the California Department of Human Resources regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Special Requirements

Applicants who fail to submit all components of the exam documents as described below and in this exam bulletin, may be eliminated from the exam process.

The exam will consist of a review of each candidate’s application, résumé, and Statement of Qualifications (SOQ), and is weighted 100%. The SOQ must identify the applicant’s experience, education, certification, and training in his/her response to each of the below statements. The SOQ is a written document separate from the application and résumé and is a narrative discussion in response to the statements below.

Statement of Qualifications Instructions:

The SOQ should be no more than four (4) pages in length, typewritten or generated on 8 ½ X 11” paper, using no smaller than a 12-point font. Please clearly title your documents as the “Statement of Qualifications”. Résumés and/or cover letters do not take the place of the SOQ. Applications received without a Statement of Qualifications may be rejected or disqualified from the hiring process.

1. Describe your experience leading and managing an information systems/technology enterprise or department and your experience in the recruitment and retention of IT staff for building a positive and productive organizational culture.
2. Describe your experience managing the development and maintenance of an enterprise-level and mission-critical application.
3. Describe your experience in ensuring the privacy and security of critical data assets and networks.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Strong leadership and management team experience demonstrating an ability to motivate and supervise a multi-disciplinary professional staff, create a clear vision, set goals and expectations, encourage initiative at all levels, and use sound judgment in managing complex and varied programs.
2. Experience working in collaboration with organizational leadership to facilitate IT decision-making and priority setting.
3. Working knowledge of the principles and practices of organization, fiscal and human resource management audits, information security, the legislative process, and the Commission’s programs.
4. Experience with long-range planning, budget and time management, policy development and implementation in the Information Technology industry.
5. Experience in dealing with external contacts such as the Legislature, the Department of Finance, the California Technology Agency, Commissioners, key stakeholder representatives, and representatives of the higher education segments.
6. Experience improving operational standards and procedures and the methods and manner in which program divisions establish work processes to effectively manage information systems.
7. Experience in bringing IT and Business teams together to work collaboratively and efficiently to meet the goals and objectives of the agency.
8. Excellent oral and written communication skills.
9. Experience and familiarity within the field of education or student financial aid programs and services, is helpful, but not required.
10. Experience in managing external vendors and vendor contracts.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

A completed application package must include the following:

• On the Examination/Employment Application (STD. 678) enter the Position Number, Position Title, and Job Control Number in the "Examination(s) or Job Title(s) For Which You Are Applying" section.
• "To" and "From" dates (Month/Day/Year) and total hours worked per week for all employment history listed on the STD. 678.
• Name, address, and phone numbers of current and former employers and supervisors.
• "To" and "From" dates (Month/Day/Year) on the resume (if applicable).
• State employees must list the specific departments for which they worked and indicate the specific civil service classification held (not working titles).
• All required documents listed in the "Required Application Documents" section.
• If you are meeting minimum qualifications with education, you must include a copy of your official/informal transcripts for verification. These transcripts must include your name and the name of the school. Official transcripts may be required upon appointment.
• If you have a degree from outside of the United States, you must also submit an evaluation of this degree to determine its US equivalency. If you need an evaluation, you can visit this website to find organizations that provide these services.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification must be included in your completed Application Package to demonstrate how you meet the Minimum Qualifications for the position.

Failure to provide the information listed above may disqualify you from consideration for this recruitment.

Resumes, Cover Letters, etc. DO NOT replace the required, completed Examination/Employment Application (STD. 678).

Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any of your documents in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - See "Special Requirements" section for instructions on completing the required Statement of Qualifications.

Job Tags

Full time, Contract work, Immediate start, Remote job,

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