Job Description

Req ID: 464427

Address: 7101 W. Sundust Rd Chandler, AZ, 85226

Welcome to Love’s! 

Where People are the Heart of Our Success  

Hotel General Manager

The primary objective of the Hotel General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Hotel General Manager ensures that all policies and procedures are followed in order to uphold company standards.

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive salary
• Quarterly Bonus
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

Essential Functions

• Provide exceptional customer service and verify that all employees of the location are doing the same

• Assist the General Manager in overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
• Collaborates with General Manager to build and maintain relationships with key Clients. Creates and solicits new business through innovative means
• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.
• Assists General Manager in overseeing the interviewing, hiring, training, work direction, and performance management of all employees
• Contributes to the successful development of the Staff
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
• Assists General Manager to review all departmental schedules for accuracy and staffing demands
• Conducts regular departmental meetings
• Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
• Assists General Manager by reviewing and maintaining accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Reviews and validates vendor invoices
• Assists with advertising and marketing campaigns for the hotel
• Offer guests assistance whenever possible
• Responsible for resolving escalated customer relations issues
• Answers inquiries pertaining to hotel policies and services
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Responsible for positively representing and promoting the property
• Ensures systems and procedures are in place and followed for guest safety and security
• Fills in vacant shifts as needed
• Other tasks as assigned

Background Checks

All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s.

Typical Physical Demands

• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Diversity Statement

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. To sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

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