Job Description
Position Summary:
We are seeking a proactive, hands-on IT Systems Administrator to join our growing team at a dynamic Managed Service Provider (MSP) serving educational institutions and small to mid-sized public and private sector clients . This role will be responsible not only for maintaining and improving our clients' IT systems and infrastructure, but also for supervising a small team of IT support technicians and developing a structured summer internship program that supports workforce development in the IT field.
The ideal candidate is technically skilled, highly organized, and confident managing multiple environments. You'll play a key role in delivering consistent, secure, and scalable IT solutions across a diverse range of clients—from school districts and municipalities to growing businesses.
Key Responsibilities:
Systems Administration & Support
- Deploy, maintain, and troubleshoot Windows and Linux servers, virtual machines, and cloud-based environments (Microsoft 365, Azure, AWS).
- Monitor and manage Active Directory, Group Policy, DNS, DHCP, file servers, and network configurations.
- Implement backup, disaster recovery, and security solutions across client environments.
- Support endpoint security, firewall configurations, and patch management in multi-client environments.
- Assist with escalated support tickets and complex technical issues across the MSP’s client base.
- Maintain all hardware and software services supported by the IT Technical Services team.
- Lead projects as assigned. Activities include developing project proposals, preparing detailed project plans, developing budget estimates, funding requests, preparing status reporting, and assisting other team members.
- Hardware and software planning and selection, including upgrades and replacements.
- Deploy on-premises (Physical and Virtual) or IaaS servers as required.
- Ensure proper registration of devices and licensing compliance.
- Maintain documentation covering systems that the IT Technical Services team supports, including but not limited to servers / system software, System Standards, Operations procedures.
Team Leadership
- Supervise a small team of IT support technicians, providing direction, mentoring, and performance feedback to ensure high-quality service delivery.
- Guide technicians in troubleshooting strategies, client communication, documentation standards, and professional development.
- Manage technician scheduling, assist with ticket escalations, and ensure resolution timelines meet or exceed SLA commitments.
- Promote collaboration and a growth-oriented team culture that reflects our values and client-first mindset.
Internship Program Oversight
- Develop and manage a structured summer internship program that offers high school or college students hands-on IT experience in real-world environments.
- Design internship curriculum and learning objectives that include basic technical tasks, exposure to client service, and mentoring opportunities.
- Provide oversight, coaching, and feedback to interns, helping to build confidence, skills, and interest in the IT profession.
- Coordinate with local schools, career development offices, or community partners to identify and recruit qualified candidates.
Project Management & Client Support
- Plan and execute infrastructure upgrades, new client onboarding, and system migrations.
- Coordinate with clients to assess IT needs and propose customized solutions.
- Maintain accurate documentation for all systems, configurations, and SOPs.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- 4+ years of experience in systems administration, with at least 1 year in a supervisory or leadership role.
- Strong working knowledge of:
- Windows Server (2016/2019/2022), Active Directory, Group Policy
- Microsoft 365 and Azure administration
- Virtualization (VMware, Hyper-V)
- Networking concepts: VLANs, firewalls, VPN, TCP/IP
- Familiarity with RMM tools and ticketing systems (ConnectWise).
- Experience supporting educational institutions and small to mid-sized public and private sector clients is strongly preferred.
- Certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or VMware VCP are a plus.
Preferred Skills:
- Experience with student information systems (e.g., PowerSchool), Google Admin Console, or other educational tech platforms.
- SIS/LMS (e.g., PowerSchool, Canvas, Edgenuity,)
- Scripting knowledge (PowerShell, Bash) for automation and task efficiency.
- Strong documentation and organizational skills.
- Ability to communicate technical concepts clearly to both technical and non-technical users.
- Passion for mentorship and developing junior talent through structured training or internship programs.
Why Join Us?
- Work with a close-knit team of IT professionals who value curiosity, collaboration, and problem-solving.
- Gain exposure to a wide variety of client environments—from classrooms to government offices to growing businesses.
- Lead meaningful infrastructure projects that directly impact clients and communities.
- Play a key role in shaping the next generation of IT talent through a hands-on internship program.
Job Tags
Summer internship, Local area, Remote job,