Job Description

About Swingtech Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team. Location: Washington, DC Metro Area - Onsite Clearance Requirement: CBP Background Investigation (BI) We are currently looking to fill a Project Manager I - Training Lead role. Responsibilities & other details are listed below: Responsibilities Design and deliver training for help desk agents, including new hire onboarding, refresher training, and ad-hoc sessions. Create and maintain Training SOPs, guides, learning objectives, schedules, and tracking mechanisms. Align training with CBP policy, tools, and customer service expectations. Monitor training effectiveness through performance observation and audit reviews. Ensure staff complete mandatory federal and CBP training within specified deadlines. Coordinate quarterly reviews and updates to curricula in response to technology or process changes. Eligibility & Qualifications U.S. Citizen with an active CBP BI clearance. Minimum 3 years of experience in designing and delivering training, ideally within a help desk or IT support environment. Bachelor's degree in Education, Instructional Design, or related field. Experience with adult learning models and technical training materials development. Familiarity with service desk workflows and tools (ServiceNow, Remedy). Summary of Benefits ~15 PTO days ~11 paid holidays ~ Medical Insurance with - 3 options (HSA with $600 Employer Contribution). ~ Dental Insurance with no age limit orthodonture. ~ Vision Insurance through EyeMed in and out of network coverage. ~ Short Term and Long-Term Disability coverage with 100% premium support, ~ Life insurance and AD&D with 100% premium support ~ Supplemental Life Insurance ~ Critical Care and Accident Insurance availability ~ Pet Insurance through Nationwide ~ Employee Assistance Program ~401k with enrollment from day one. 4% deferral by company. ~$1500 Annual Training Budget ~$1500 Referral bonus ~ Eligibility for annual merit and discretionary bonus ~ Flexible work arrangements Equal Opportunity Employer Minority/Female/Veterans/Disabled Swingtech Consulting, Inc.

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Holiday work, Temporary work, Flexible hours,

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