Job Description
Job Purpose:
The Shipping Supervisor is responsible for overseeing daily shipping operations to ensure timely, accurate, and efficient shipment of goods. This role involves supervising a team, coordinating with other departments, and ensuring compliance with company policies, safety regulations, and customer requirements. The ideal candidate has strong organizational skills, leadership abilities, and a commitment to maintaining high standards of operational efficiency.
This position will report to the: Senior Site Manager
FLSA Status: Exempt
What You’ll be Responsible For in this Role
Operations Management:
Oversee all shipping activities, including order preparation, packaging, labeling, and dispatching.
Coordinate with carriers, vendors, and internal teams to ensure timely deliveries.
Monitor and optimize shipping processes to maximize efficiency and minimize costs.
Operates as the production liaison between product development and sales
In partnership with other departments, identifies opportunities for continuous improvement (Kaizen) and prioritizes these opportunities for consideration and implementation.
Drives a cross functional, uniting, conducive culture of teamwork at the site.
Team Supervision:
Manage and lead a team of shipping staff, (Shipping Clerk, Receiving and loading Fork truck drivers) including scheduling, training, and performance evaluation.
Daily Manage the company fleet of 2 trucks and transport drivers and ensure they follow the instructions provided to meet daily deliveries
Plan Scheduled Department PTO and vacations to ensure the Site Shipping, Receiving, deliveries to customers are meet on time (Daily goal 100% DIFOT)
Foster a positive work environment and ensure clear communication among team members.
Address team concerns and resolve conflicts to maintain productivity.
Inventory and Documentation:
Ensure accurate documentation of shipments, including invoices, bills of lading, and customs paperwork.
Ensure ALL daily paperwork is scanned and filled as per the company procedures and process on a daily basis to allow for invoicing of delivered goods to be processes by AP department.
Maintain accurate records of inventory, shipping schedules, and delivery confirmations.
Conduct regular audits of shipping logs and inventory to ensure compliance.
End of Month
Ensure all WIP, inventory, invoicing, documentation has been scanned, ALL numbers are accurately reported to meet End of Month Financial reporting deadlines
Work closely with Site manager and Accountant to ensure smooth EOM final reporting and closing
Quality and Safety:
Ensure all outgoing shipments meet company quality standards and customer requirements.
Monitor adherence to safety regulations and implement corrective measures when needed.
Conduct regular inspections of equipment and shipping areas to ensure cleanliness and functionality.
Problem Resolution:
Address shipping delays, damages, or discrepancies promptly and professionally.
Collaborate with other departments, such as customer service and sales, to resolve shipping-related issues.
Reporting and Analysis:
Analyze shipping data to identify trends, inefficiencies, and opportunities for improvement.
Prepare and present regular reports on shipping performance, costs, and key performance indicators (KPIs).
Job Responsibilities:
Additional Responsibilities & Qualifications:
Education and Experience:
- Education: High school diploma or equivalent required; bachelor’s degree in logistics, supply chain management, or a related field preferred.
- Experience: 5-10 years of experience in shipping, logistics, or warehouse operations; prior supervisory experience preferred.
Knowledge, Skills & Abilities:
- Integrated Leadership
- People Development
- Change Management
- Intellectual flexibility
- Business Acumen
- Technical Acumen
- Strong organizational and multitasking abilities.
- Proficiency in shipping software and inventory management systems.
- Excellent leadership and communication skills.
- Problem-solving and decision-making capabilities.
- Certifications: Forklift certification and knowledge of hazardous materials handling (if applicable) are a plus.
- Supervise and delegate tasks to shipping team members.
- Schedule and track shipments to ensure timely delivery.
- Conduct routine checks to ensure all items are packaged securely and accurately.
- Collaborate with procurement, production, and customer service teams to align shipping with operational goals.
- Train team members on safety protocols, company policies, and efficient shipping practices.
- Investigate and resolve shipping errors or delays.
- Evaluate and recommend improvements in shipping tools and processes.
- This role is integral to ensuring smooth logistics operations and customer satisfaction while maintaining cost-effectiveness and operational excellence.
Work Experience:
Education:
● No Education Preferences
What We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits and 401k, paid time off, tuition reimbursement, and much more!
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn .
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
Job Tags
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