Job Description

Job Description and Duties

Under the general direction of the District's Chief of Public Affairs, an Information Officer II, the Information Officer I (Specialist) is the Public Information Officer (PIO)/Customer Service Liaison (CSL) who performs the more complex professional and technical tasks associated with a comprehensive program to inform the public and local agency partners of the District's and Department's programs and activities.

Incumbent also oversees and coordinates responses to the District's Customer Service Request (CSR) Program, acting as the liaison between the public and the Maintenance Division, preparing and managing the District's CSR program. This program may be the first point of contact for the public, government agencies and elected officials in reporting concerns about construction, maintenance, operations and the safety of California highways and freeways, and the liaison tracks and resolves these customer service issues.

Incumbent will also assist with the development of media and general communications campaigns; provide proactive and reactive responses to media and stakeholders; prepare briefing reports, write and edit documents; and support internal and external communications.

PARF# 12-5-370 / JC-479669

Eligibility for hire may be determined by your score on the INFORMATION OFFICER I (SPECIALIST)  exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions.  To apply for the exam, please click and search by typing in the classification title.

T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

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Working Conditions

Position located at 1750 E. 4th Street, Santa Ana Ca 92705, Orange County - District 12/Division of Administration.

Multiple positions may be filled from this recruitment.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Special Requirements

• Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

A Statement of Qualifications (SOQ) is required for this position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is about how an applicant’s education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. The SOQ describes your experience as it relates to this position. Resumes and cover letters will not take the place of the SOQ. Applications without an SOQ will not be considered. Failure to include and complete the SOQ may result in disqualification for interview.

The SOQ should be single spaced, size 12-point Arial font, and no longer than 2 pages in length. The SOQ should have a title of “Statement of Qualifications”, must include responses to the following questions, and restate each question preceding each response in the order they are listed. Applicants who do not exactly follow these requirements will not be reviewed/considered and will be disqualified.

1. Public Affairs is about serving the public and providing excellent customer service. How would you go about working with a stakeholder who is upset about a particular action that Caltrans has taken and how would you respond and turn this into a positive interaction?
2. This job requires writing press releases, developing messaging and editing talking points and other materials on behalf of Caltrans. Please describe your past writing experience and rate your expertise on a scale of 1-10, with 10 being excellent.
3. Describe your experience working with Caltrans Maintenance Service Request (CSR) program, or other customer-service related programs and duties.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.  Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment.  Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.  Please visit either of the following two websites for a list of evaluation agencies: or .  Please redact birthdates and social security numbers.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Important Applications Instructions:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-479669), PARF# 12-5-370 and title of the position (Information Officer I - Specialist) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be  excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  
  • Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Job Tags

Permanent employment, Full time, Contract work, Local area, Immediate start, Remote job,

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